For Multi-Attorney Law Firms

RecordIQ Enterprise

Volume licensing, custom branding, priority support, quarterly security reviews, and a custom DPA — built for law firms with 5 to 50 paralegals processing medical records every day.

Contact Us for Custom Pricing Compare All Plans
5–50 seats included Custom branded reports 4-hour support SLA Quarterly security reviews
Enterprise
Custom pricing
5–50 users · annual subscription · tailored to your firm
Loyalty discount that grows with you Year 2: 3% off · Year 3: 5% off · Year 4+: 6% off (capped, every renewal)
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Everything in Pro, plus:

  • 5–50 user seats included in your annual subscription
  • Centralized license management across your firm
  • Custom branding on chronologies, demand letters, and exports
  • Custom keyword dictionaries for niche practice areas
  • 4-hour support SLA during business hours (vs. 1 business day)
  • 5-business-day vendor questionnaire response (SIG Lite, CAIQ Lite, custom)
  • Quarterly 30-min security review call with the Security Officer
  • Annual contract review meeting
  • Custom DPA addendum negotiable per firm
  • Quarterly audit log export delivered automatically
  • Right-to-audit clause included in the Enterprise contract
  • 30-min onboarding video call with the Security Officer
  • Custom branded installer for your firm
  • Dedicated Slack/email channel with the founder

Built for firms that handle volume

⚖️

Personal Injury Firms

Process 50+ case files per month with consistent chronologies, ICD/CPT extractions, and demand letters across the entire paralegal team. Enterprise volume licensing pays for itself in the first quarter.

🏥

Medical Malpractice

Built-in ICD-10 and CPT code extraction, page classification, and PHI redaction profiles tuned for medical records review. Custom keyword dictionaries let you build practice-area-specific triage logic.

📋

Mass Tort & Class Action

Centralized license management across distributed teams. Quarterly audit log exports satisfy your firm's internal compliance requirements without ad-hoc requests.

Compare All Plans

Standard for solo attorneys. Pro for small firms. Enterprise for the rest.

Feature Standard Pro Enterprise
Price Contact us Contact us Contact us
Seats included 1 1 5–50 (contact us for add-on pricing)
All 33 product tabs ✓ ✓ ✓
Pro-only advanced tabs ✗ ✓ ✓
Custom branding in reports ✗ ✗ ✓
Custom keyword dictionaries ✗ ✗ ✓
Centralized license management ✗ ✗ ✓
Support response SLA 10 business days 1 business day 4 hours (business hours)
Vendor questionnaire SLA 10 business days 10 business days 5 business days
Quarterly security review call ✗ ✗ ✓ 30 min
Annual contract review ✗ ✗ ✓ 60 min
Custom DPA addendum ✗ ✗ ✓
No-PHI Acknowledgment Letter On request On request Auto-delivered at onboarding
Audit log export On request On request Quarterly automatic
Custom retention scheduling ✗ ✗ Negotiable
Right-to-audit clause ✗ ✗ ✓
Custom branded installer ✗ ✗ ✓
Onboarding video call ✗ ✗ ✓ 30 min
Dedicated Slack/email channel ✗ ✗ ✓

Enterprise-Grade Security Posture

RecordIQ is a desktop application — your patient data never leaves your workstation. The compliance posture below reflects how we protect the limited license and contact metadata we DO hold, not your patient records (which we never see).

AES-256-GCM Encryption

Patient data on customer workstations is encrypted with AES-256-GCM, the same standard used for US government TOP SECRET classification. The master key is wrapped by Windows DPAPI and tied to the user account.

NIST SP 800-88 Secure Deletion

3-pass overwrite of all temporary plaintext PHI files before unlinking, aligned with NIST SP 800-88 Rev. 1 media sanitization guidelines.

Tamper-Evident Audit Logs

HMAC-SHA256 chained audit logs on both the customer workstation and our backend. Any tampering is detected on integrity verification.

18-Identifier PHI Privacy Filter

Every support ticket subject and body passes through an automatic HIPAA Safe Harbor identifier filter (covering all 18 categories) before any storage or back-office processing.

Quarterly Recovery Drills

Documented disaster recovery runbooks exercised quarterly. Q1 and Q2 2026 records on file for Enterprise customer audit.

Semi-Annual Tabletop Exercises

Documented incident response runbook exercised semi-annually. Q2 2026 record covers the "stolen laptop" scenario end-to-end.

Quebec Law 25 Data Residency

Canadian customer license data stored exclusively in Microsoft Azure Canada Central. No cross-border replication.

Microsoft Azure Inherited Posture

Backend infrastructure runs on Microsoft Azure, which holds SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, FedRAMP High, and an executed HIPAA BAA at the platform level.

Enterprise FAQ

Do you sign HIPAA Business Associate Agreements?
No, and here's why: HIPAA's BA definition (45 CFR §160.103) requires a vendor to "create, receive, maintain, or transmit PHI on behalf of a covered entity." RecordIQ is a desktop application — your patient data stays on your workstation and never reaches our company. We're not a Business Associate, the same way Microsoft Word, Adobe Acrobat, ABBYY FineReader, and Bluebeam Revu are not Business Associates. What we offer instead is a "No-PHI Acknowledgment Letter" that documents the architectural reality and provides written assurance that we will not request, receive, or attempt to access your patient data. This satisfies most procurement teams that initially asked for a BAA.
Can we get a custom Master Service Agreement?
Yes for Enterprise customers. Send us your MSA template and we'll review within 5 business days. Common clauses we can negotiate include indemnification scope, liability caps, governing law, and right-to-audit provisions. Standard MSA review is included in the Enterprise tier — no separate fee.
How does centralized license management work?
Enterprise customers receive a single Enterprise license key that activates across 5 to 50 seats. A small admin tool in the desktop application lets the firm's IT or compliance lead view all active seats, deactivate departed users' seats, reassign seats to new users, and export seat usage reports. No per-seat activation, no per-user license keys to manage.
What's included in the quarterly security review call?
A scheduled 30-minute video call with the Security Officer covering: any incidents or vulnerabilities affecting RecordIQ since the previous call, any changes to our subprocessor list or security posture, your firm's vendor questionnaire status if you have ongoing onboarding workflows, and any specific security questions you've accumulated since the last call. The agenda is yours — we follow your priorities.
What does "right to audit" mean in practice?
Enterprise contracts include a clause allowing your firm to request a documented audit of RecordIQ's security practices once per year, with 30 days advance notice. The audit takes the form of a documentation review and a video call with the Security Officer; physical site visits are not required because RecordIQ operates from a single dev workstation and Microsoft Azure data centers (which Microsoft does not allow third-party physical visits to). In practice, almost no Enterprise customers exercise this clause — but procurement teams want it in writing for procedural reasons, and we're happy to provide it.
Can we negotiate custom data retention periods?
Yes. The default retention for support ticket metadata is 3 years from resolution, and audit log entries are also 3 years. If your firm's internal policy requires longer or shorter retention (for example, your malpractice insurance carrier requires 7-year retention for certain records), we can negotiate a custom schedule as part of the Enterprise contract.
What happens when our Enterprise Support renewal is due?
Enterprise tier is an annual subscription billed annually at custom pricing for 5–50 users (additional seats available — contact us for per-seat pricing), automatically renewing on the anniversary of your initial purchase. You can cancel at any time before renewal with 30 days notice — your existing license remains valid through the end of the current paid period and then enters a 15-day read-only wind-down (per EULA Section 16.2) so you can finish open work and export your existing data. There is no penalty for non-renewal. To resume after a non-renewal, simply purchase a new annual license.
How does the loyalty discount work?
Every year you stay with RecordIQ, your renewal price drops a little. New customers pay full annual price in year 1. At your first renewal (year 2), you get 3% off. At your second renewal (year 3), you get 5% off. From your third renewal onward (year 4+), you get 6% off — every single year, capped, no further increases. The discount applies to the base bundle price AND all add-on user seats. For a 15-user Enterprise customer (5 base + 10 add-on seats), the year 4+ loyalty discount applies to the full renewal — contact us for an illustrative year-over-year quote. The discount resets to 0% if you cancel and re-subscribe later, so continuous renewal is rewarded. You don't have to do anything to claim it — your renewal invoice will automatically reflect the loyalty rate.
Do you offer volume discounts for more than 50 seats?
Yes. Firms needing more than 50 seats are quoted on a custom basis. The per-seat marginal price drops further at high volume. Send us your firm size, expected seat count, and any specific requirements at support@recordiq.app and we'll respond within 5 business days with a custom quote.
How do we get started?
Email support@recordiq.app with the subject line "Enterprise Tier Inquiry — [Your Firm Name]" and include your firm size, expected seat count, and any specific procurement requirements. We'll respond within 5 business days with a tailored proposal, payment instructions, and onboarding next steps.

Ready to scale RecordIQ across your firm?

Get in touch and we'll respond within 5 business days with a tailored Enterprise proposal, payment instructions, and onboarding next steps. No pressure, no high-touch sales process — just a straightforward enterprise software purchase.

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